(My rank countdown hasnt been working,it'll finish the countdown and not rank me up,this has happened 3/4 times.) Username:Chxplez Rank:Grade 10 Current Rank:9 (Tell me some advice on what to do,also,the picture,the text is aid was more than 3s after lol)

I know it says 20 years old,but like,i live with my parents,and they dont trust me online sOoOo

So,i waited the counter twice,thinking it was a glitch.I asked for help and a staff said to send proof,the thing is,im not allowed to have discord and ALSO,i left and rejoined,again,think it was a glitch.So,now,the proof is gone.So do I have to wait again,orare you guys going to rank me? (Sorry...