Where do you get a phone? I looked over the forums and couldn't fine anything other then there prices

At the time, I had 9K balance, I went to the shop to buy a phone for 7k, It didn't give it to me and it just took my 7K so I'm down to 2K now, can I either have a refund or the phone? With thanks.

The sign that says how phones are coming in 9 days are gone, is it cancelled? Or is it still in progress, and it just needs more time?