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Announcements Apartment & Penthouse Issues | Reporting

Discussion in 'Support' started by Im6, Jun 19, 2020.

  1. Im6

    Im6 United Kingdom six Owner Senior Administrator

    Joined:
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    Im6
    Apartment Issues

    INFORMATION
    The following document has been created for the sole purpose of providing players with a simple, centralised location to report any lasting apartment issues to have them resolved. DM's are simply not ideal as reports of these issues are sometimes flooded other issues & end up being left unfortunately un-resolved


    In order to report your issues, reply to the thread itself using the format listed below

    FORMAT
    Code:
    USERNAME:
    APARTMENT COORDINATES (F3 TO VIEW):
    ISSUE:
    ADDITIONAL INFORMATION:
    Whenever your issue has been resolved the reply below will be deleted, if any issues persist feel free to return. We hope to over the next week clear up ALL remaining issues with Apartments.
     
    • Informative Informative x 3
    • Like Like x 1
    • Useful Useful x 1
  2. Unshared

    Unshared Hong Kong Level 7 Moderator

    Joined:
    Apr 10, 2020
    Messages:
    35
    Likes Received:
    13
    Local Time:
    5:23 AM
    USERNAME: CheckTheTime
    APARTMENT COORDINATES (F3 TO VIEW): 1875 82 1352
    ISSUE: Apartment editmode boundary broken
    ADDITIONAL INFORMATION:
     
    Last edited: Jul 28, 2020
  3. Unshared

    Unshared Hong Kong Level 7 Moderator

    Joined:
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    13
    Local Time:
    5:23 AM
    USERNAME: Oftens
    APARTMENT COORDINATES (F3 TO VIEW): 1398 31 1240
    ISSUE: Apartment editmode boundary broken
    ADDITIONAL INFORMATION:
     
  4. Fatalified

    Fatalified Germany Level 1

    Joined:
    May 25, 2020
    Messages:
    6
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    1
    Local Time:
    11:23 PM
    USERNAME: Missofit
    APARTMENT COORDINATES (F3 TO VIEW): x1861 ; y44 ; z1357 (Block E Apartment 203)
    ISSUE: The editmore boundary is broken, I am unable to edit my apartment although I have typed /apartment editmode while inside.
    ADDITIONAL INFORMATION:
    The door is also broken, it can let everyone inside.
     
    Last edited: Aug 4, 2020 at 9:16 PM
  5. JackoTobacco

    JackoTobacco Germany Level 1

    Joined:
    May 6, 2019
    Messages:
    5
    Likes Received:
    12
    Local Time:
    11:23 PM
    USERNAME: JackoTobacco
    APARTMENT COORDINATES: X: 1850 ; Y:43 ; Z:1354
    ISSUE: When inside of the apartment, if I do /apartment editmode, it doesn't let me do it, saying "You must be inside of your apartment for this.".
    ADDITIONAL INFORMATION: The same issue as the person above, the door is broken.
     
  6. Mexy

    Mexy United Kingdom Level 1

    Joined:
    Jul 2, 2020
    Messages:
    9
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    Local Time:
    10:23 PM
    USERNAME: Mexy
    APARTMENT COORDINATES (F3 TO VIEW): X:1905 ; Y:69 ; Z:1354
    ISSUE: /Apartment editmode wont work and says "You must be inside of your apartment for this."
    ADDITIONAL INFORMATION: Door is also broken as the same with the past 2 replies
     
  7. Gemini

    Gemini United States Level 2

    Joined:
    Dec 3, 2019
    Messages:
    12
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    13
    Local Time:
    2:23 PM
    USERNAME: Riya_d
    APARTMENT COORDINATES (F3 TO VIEW): 1790.0000/69.0000/1351.0000
    ISSUE: the door is glitched and I can’t go in edit mode
    ADDITIONAL INFORMATION:
     
  8. Tequila

    Tequila Japan Level 1

    Joined:
    Jun 29, 2020
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    Local Time:
    6:23 AM
    USERNAME: HamsterButt
    APARTMENT COORDINATES (F3 TO VIEW): 1842.418 / 49.00000 / 542.530 (Apartment 209)
    ISSUE: I can not place anything 2 blocks below the ceiling. If I go up to the ceiling I get kicked out of Apartment Editmode saying I left the apartment. I also can not break any of the blocks I placed yesterday. It says you cannot break blocks of your apartment.
    ADDITIONAL INFORMATION: Thank you in advance!!
     
    Last edited: Jul 30, 2020
  9. SaltyPotatoAnnie

    SaltyPotatoAnnie United States Level 5

    Joined:
    Jan 18, 2020
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    Local Time:
    2:23 PM
    USERNAME: _Saltyyy_
    APARTMENT COORDINATES (F3 TO VIEW): 1625.549/ 57 / 522.113
    ISSUE: When I do /apartment editmode in a certain area of my penthouse it wont put me in editmode
    ADDITIONAL INFORMATION: Once you walk in through the door to the right the 5 rows from the wall im un able to build there so if that could get fixed that would be lovely please and thank you (Ive left a sign where i am unable to build plus ive blocked it off from the rest of the pent)
     
  10. YaRu

    YaRu Philippines Level 1

    Joined:
    Jul 21, 2020
    Messages:
    9
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    1
    Local Time:
    10:23 PM
    USERNAME: Ya_Ru
    APARTMENT COORDINATES (F3 TO VIEW): 1779.566 / 57 / 520.789 (PentHouse 311)
    ISSUE: My Apartment that I bought yesterday got unrented
    ADDITIONAL INFORMATION: It happened because of the server rollback on July 30,2020. I'm still missing the money that I spent on it (50k)
     
  11. Rania234345

    Rania234345 United States Level 9

    Joined:
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    2:53 AM
    Rania234345
    USERNAME: FqllenFocoozo
    APARTMENT COORDINATES (F3 TO VIEW):
    ISSUE: Whenever I do /apartment editmode it says "You need to be your apartment for this" then when I try to break some blocks it says "You cant break blocks of your apartment"
    ADDITIONAL INFORMATION:
     
  12. missingName1

    missingName1 United States Level 1

    Joined:
    Oct 21, 2019
    Messages:
    6
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    1
    Local Time:
    2:23 PM
    USERNAME: missingname0
    APARTMENT COORDINATES (F3 TO VIEW): X: 1903.510 Y: 82.06250 X 1354.145 (Apartment 501)
    ISSUE: Apartment edit mode isn't working, door glitched.
    ADDITIONAL INFORMATION:
     
  13. PIXXL

    PIXXL United States Level 1

    Joined:
    Jun 14, 2020
    Messages:
    6
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    Local Time:
    4:23 PM
    USERNAME: PIXXL08
    APARTMENT COORDINATES (F3 TO VIEW): X: 1802 Y: 57 Z: 678
    ISSUE: I can not break any blocks that I have placed down. It gives me the error of "You cannot break blocks of your apartment."
    ADDITIONAL INFORMATION: All the blocks that have been placed in my apartment were today, and after logging off and coming back online I was not able to break any blocks I placed down.
     
  14. xNoooodlesx

    xNoooodlesx United Kingdom Level 3

    Joined:
    May 2, 2020
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    18
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    2
    Local Time:
    10:23 PM
    USERNAME: jeonpapi
    APARTMENT COORDINATES (F3 TO VIEW): X= 1838.727 Y= 49.06250 , Apartment BF 201
    ISSUE: When i go into build mode and try to destroy something i get something saying ‘you can't break blocks of your apartment’.
    ADDITIONAL INFORMATION:This is a bit irrelevant but i also have some chests left over from the last owner, i went in /help but got nothing back so i tried to hide them but using carpets and such- is there a way to get rid of the chests?
     
  15. TacosForZenpai

    TacosForZenpai United Kingdom Level 1

    Joined:
    May 20, 2020
    Messages:
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    Local Time:
    10:23 PM
    USERNAME: TacosForZenpai
    APARTMENT COORDINATES (F3 TO VIEW): XYZ: 1645.477 / 31.00000 / 517.489 (Penthouse 106)
    ISSUE: I cannot break any blocks in my penthouse anymore, when I try destroying a block it comes up with "You cannot break blocks of your apartment."
    ADDITIONAL INFORMATION: I don't want all the blocks inside my penthouse destroyed, I just want to adjust a few thing.
     

    Attached Files:

  16. RandomlyAccepted

    RandomlyAccepted United States Level 5

    Joined:
    Apr 7, 2020
    Messages:
    25
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    19
    Local Time:
    2:23 PM
    USERNAME: RandomlyAccepted
    APARTMENT COORDINATES (F3 TO VIEW): 1778.494 31 677.508 [Apartment Block F, 176]
    ISSUE: There are certain blocks such as trapdoors, carpet, and just regular blocks I can't break, when I try to break them I get 'You cannot break blocks of your apartment'
    ADDITIONAL INFORMATION: It happened because of the rollback on July 29th. I only want some blocks removed not all of them.
     
  17. Ayeewhynot

    Ayeewhynot Canada Level 1

    Joined:
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    Local Time:
    4:23 PM
    NoV4pe
    USERNAME: qxmur
    APARTMENT COORDINATES (F3 TO VIEW): 1290.541 / 44.00000 / 1241.700 [Apartment block A 206]
    ISSUE: One trap door is open well the other ones are closed.
    ADDITIONAL INFORMATION: upload_2020-7-30_19-37-7.png
     
  18. YaRu

    YaRu Philippines Level 1

    Joined:
    Jul 21, 2020
    Messages:
    9
    Likes Received:
    1
    Local Time:
    10:23 PM
    USERNAME: Ya_Ru
    APARTMENT COORDINATES (F3 TO VIEW): 1779, 57, 520
    ISSUE: After reclaiming my apartment after the first error where it put my apartment back to its previous owner while still keeping the designs I made, the recent server reset did it again. Now the previous owner again owns my apartment.
    ADDITIONAL INFORMATION: PentHouse 311
     

    Attached Files:

  19. caitlyn gray

    caitlyn gray United Kingdom Level 1

    Joined:
    May 19, 2020
    Messages:
    7
    Likes Received:
    1
    Local Time:
    10:23 PM
    USERNAME: zenixpuff
    APARTMENT COORDINATES (F3 TO VIEW): 1815.658 / 31.00000 / 665.690
    ISSUE: comes up with 'you cannot break blocks of you apartment' when trying to break blocks ive placed myself; even if i try with /apartment reverse
    ADDITIONAL INFORMATION: all blocks in my apartment left in my apartment/ balcony area are those i cant remove.
     
  20. Ava Pug

    Ava Pug United States Level 2

    Joined:
    May 3, 2020
    Messages:
    10
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    2
    Local Time:
    5:23 PM
    USERNAME: _breadandbutter_
    APARTMENT COORDINATES (F3 TO VIEW): 1625/57/520
    ISSUE: there is a wall in my apartment and when staff took it down and I went to the area it said I had left my apartment. and my whole apartment is glitched. its not letting me wreck blocks that I put down.
    ADDITIONAL INFORMATION: glitched apartment and I would love it fixed, also my whole apartment is glitched saying that I cannot wreck that block because its part of my apartment, even though I put it down myself. its really frustrating knowing I bough a glitched apartment please fix it asap thank you sm!
     

    Attached Files:

    • Agree Agree x 1
    Last edited: Aug 5, 2020 at 1:43 PM