Grade Glitch?

[AuroraNebula]

I had received multiple times, the message that I have a certain amount of minutes and seconds before I was able to grade up, but after the countdown had finished my grade did not change. I had this incident at least four times in the past two days.
IGN (Minecraft Username):AuroraNebula
WHAT YOU NEED (ROLE/RANK):12
YOUR CURRENTLY ROLE/RANK (IF ANY):9
EVIDENCE:

 

[Infold]

REVIEWED​

- When you next log-on / are currently online, contact an Administrator+ that's online to set-up your rank;
~ This can be done via DMs or utilizing /help and linking this application;
- If neither option works, feel free to contact me privately - Kelvin#6827 and I'll help you out if I'm available.