/grade rank-up not working?

[Eplixa]

Hi!
It keeps saying im at grade 8 even though i have 14 hours of playtime?, could it be bugged or do i need to do something?.
I have tried to use the button in chat to see if it works but still no change made.

 

[Hirathex]

REVIEWED​

Open a ticket when you're online with /help to have your grade fixed by an Admin+​