Grade up error pls help me

[DoktersJas]

Well if i type /grade on the server it says max grade and everytime i rejoin its says wait 60 more minutes and i keep being grade 9
im really confused

 

[Minobu]

DENIED

- The format here must be used when creating a Role & Rank Request. We would advise uploading your next request using the following format, though alternatively, you may give me a DM on Discord to resolve the following issue as well. ​