My grade wont go up

[TravisLewis09]

My grade isn’t going up and I don’t know why, it just tells me that I’ve received the maximum grade?
What rank i need: I want Grade 11 please
Rank i have now: Grade 8
I copied the discord link, heres the picture i took with my phone for evidence

https://cdn.discordapp.com/attachments/412734518538141700/925932386619899904/A90F8D9D-3556-45BF-8137-3C8524B0DEED.jpg

 

[Mariav]

REVIEWED

Once online, open a ticket in game for an admin+ fix your grade progression​