IGN: ErikFinster
ISSUE:
Dear SRP Team,
I am reaching out because of an issue with receiving the correct quantity of custom items/furniture purchased from the RoleplayHUB store for SRP.
I typically order custom items and furniture in bulk (5x or 10x). But since the update where items first appear as placeholder customs in my inventory, I have only received a single token item for each purchase, regardless of whether I purchased the 5x or 10x bundle. This token then eventually gets replaced - but only with a single one of the items I ordered, instead of the full quantity.
As a result, I am currently (and for months now) relying on the Item Copy Request / Support forum thread to obtain copies of the items and furnitures that I should have received initially. While this workaround eventually allows me to get most of my items, this does create an issue when I donated items/furniture customs to the server. Since donated items/furniture cannot be legally requested through the support forum copy request threads, I never receive them at all.
Is there something I could do to help with the process or do I have to keep the token items/furnitures in special chests? I would appreciate if there is a way to ensure that I receive the full quantity of items/furniture moving forward. I'm sorry for the inconvenience and would like to help with resolving any issues on my end.
Best regards,
JanKim
Thank you for the fast reply! :O
ISSUE:
Dear SRP Team,
I am reaching out because of an issue with receiving the correct quantity of custom items/furniture purchased from the RoleplayHUB store for SRP.
I typically order custom items and furniture in bulk (5x or 10x). But since the update where items first appear as placeholder customs in my inventory, I have only received a single token item for each purchase, regardless of whether I purchased the 5x or 10x bundle. This token then eventually gets replaced - but only with a single one of the items I ordered, instead of the full quantity.
As a result, I am currently (and for months now) relying on the Item Copy Request / Support forum thread to obtain copies of the items and furnitures that I should have received initially. While this workaround eventually allows me to get most of my items, this does create an issue when I donated items/furniture customs to the server. Since donated items/furniture cannot be legally requested through the support forum copy request threads, I never receive them at all.
Is there something I could do to help with the process or do I have to keep the token items/furnitures in special chests? I would appreciate if there is a way to ensure that I receive the full quantity of items/furniture moving forward. I'm sorry for the inconvenience and would like to help with resolving any issues on my end.
Best regards,
JanKim
Snowpal “Spartan” (Furniture (Ground) - 2332)
Elf on a Shelf (Furniture (Ground) - 2333)
Street Sign “Neighbourhood Watch” (Furniture (Wall) - 2352)
Noren Curtain “Blue” (Furniture (Wall) - 2361)
Piercing Set "Chrome Heart" (Item (Jewellery) - 2430)
Stanchion "Red" (Furniture (Ground) - 2426)
Rocking Toy "Panda" (Furniture (Chair) - 2626)
Rocking Toy "Pony" (Furniture (Chair) - 2627)
Wall Decoration "Claw Marks" (Furniture (Ground) - 2650)
Troop of Mushrooms (Furniture (Ground) - 2651)
Leaf Pile "Green" (Furniture (Ground) - 2652)
Collection of Trash (Furniture (Ground) - 2653)
Patches of Flowers (Furniture (Ground) - 2654)
Microscope (Furniture (Ground) - 2655)
Monkey Toy "Naughty Chimp" (Furniture (Ground) - 2656)
Bronze Lion Statue "Fierce" (Furniture (Ground) - 2657)
Wall Mirror "Cursed" (Furniture (Wall) - 2670)
Elf on a Shelf (Furniture (Ground) - 2333)
Street Sign “Neighbourhood Watch” (Furniture (Wall) - 2352)
Noren Curtain “Blue” (Furniture (Wall) - 2361)
Piercing Set "Chrome Heart" (Item (Jewellery) - 2430)
Stanchion "Red" (Furniture (Ground) - 2426)
Rocking Toy "Panda" (Furniture (Chair) - 2626)
Rocking Toy "Pony" (Furniture (Chair) - 2627)
Wall Decoration "Claw Marks" (Furniture (Ground) - 2650)
Troop of Mushrooms (Furniture (Ground) - 2651)
Leaf Pile "Green" (Furniture (Ground) - 2652)
Collection of Trash (Furniture (Ground) - 2653)
Patches of Flowers (Furniture (Ground) - 2654)
Microscope (Furniture (Ground) - 2655)
Monkey Toy "Naughty Chimp" (Furniture (Ground) - 2656)
Bronze Lion Statue "Fierce" (Furniture (Ground) - 2657)
Wall Mirror "Cursed" (Furniture (Wall) - 2670)
Thank you for the fast reply! :O
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