Setage help

[Latte]

I dunno where to put this, so it's going here! (It is relative after all)

IGN (Minecraft Username): YourM0ther_
WHAT ROLE DO YOU NEED?: So, I got the adult role switched from grade 10(?) and therefore this message has popped up (ss below)! I know it's a playtime issue, but I cannot utilize /setage soo, is there something I can do about it currently?
WHAT IS YOUR CURRENT ROLE?: Adult!
EVIDENCE:

 

[Yonio]

ACCEPTED
Your role request has been accepted!
- Please open a ticket in game to have this request solved​

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ADDITIONAL NOTES
If you need further assistance, you can privately message
me (Yonio#5112) or any other available Admin+ via Discord
so that we can solve any other inquiries you may have​