Ive been playing for multiple hours and I havent been able to age up

[Ethan Holland]

I've been playing for awhile and I haven't been able to age up and whenever the timer to age up finishes I get the red message shown in the screenshot below. I've tried using the /help feature multiple times and i haven't gotten a response yet.

 

[Alcidies]

DENIED

- Use the proper format for a role-and-rank-request​